Questions and comments are always welcome at Whitmore Publishing.
Please feel free to contact us via one of the methods below.Mailing Address:
Whitmore Publishing Co., Inc.
701 Smithfield Street
Pittsburgh, PA 15222To order our titles over the phone, please call:
1-866-451-1966Or feel free to send us an email at:
Important information about tax, shipping charges, and returns.
We accept the following forms of payment in our online store:
If you wish to pay by check or money order, please call us at 1-866-451-1966 so that we may quote you a total price.
NOTE: We are currently able to electronically debit your account via an electronic check (EDT) through Paypal for online orders. If you prefer to pay via electronic check on a phone order please have your account information available.
Shipping charges for Whitmore titles ordered via our Yahoo! store are as follows:
Shipping via UPS for Domestic or International shipping:
Note: UPS cannot deliver to a P.O. box or to APO/FPO addresses.
All UPS shipping charges are calculated using UPS Live Ship. Please note that UPS Ground only delivers within the continental US. International orders should choose a UPS Worldwide shipping option. Canadian purchasers should choose UPS Standard to Canada or other international option.
Shipping via USPS Priority Mail:
United States, APO, and FPO: $4.99 for the first item ordered, plus $1.00 for each additional item (up to 25 items). This is the optimal shipping method for APO and FPO addresses.
Virgin Islands and Puerto Rico: $5.99 for the first item ordered, plus $1.00 for each additional item (up to 25 items).
Canada: $16.00 for the first item ordered, plus $2.00 for each additional item (up to 25 items).
For orders larger than 25 items, please contact us at 1-800-834-1803 so that we may calculate a shipping cost for you.
Shipping via USPS Media Mail:
United States: $3.99 for the first item ordered, plus $1.00 for each additional item (up to 25 items).
PLEASE NOTE: Orders sent via USPS are NOT insurable or trackable and generally arrive later than a standard UPS shipment. Sorry, we cannot refund orders being shipped via Media Mail if they are not received. We will gladly re-ship the item if the customers pays shipping costs a second time.
Please note that the "downloadable" shipping option is only available for e-books. Please do not choose "downloadable" if you wish to have a hard copy shipped to you.
There is no additional charge to download e-books, but you will be expected to pay the retail price before downloading can begin.
If you are unsatisfied with your purchase for any reason, please contact us immediately at 1-866-451-1966.
In most cases, if you don't have an account set up with us, we will issue a full refund not including the cost of shipping for any items returned.
If you have ordered from us before and do have an account set up with us, we will issue a full credit on account not including the cost of shipping.
If you are an author, retailer, or distributor, different arrangements can be worked out for returns and we urge you to discuss these options prior to ordering by calling 1-866-451-1966.
Information about Sales Tax
For customers living in Pennsylvania, there will be a 6% sales tax added to your order.
For customers living in Pennsylvania and within Allegheny County, there will be a 7% sales tax added to your order.